![]() ![]() They currently serve over 1,500 communities in 22 states.įind out if Mediacom is available in your state and locate your nearest office on Mediacom’s website. Mediacom specializes in bringing the same high level of digital services that residents of major metropolitan areas enjoy to small towns and cities across the United States. ![]() All in all, Mediacom is doing a good job. I haven't talked to my neighbor yet to see what her problem was but it's nothing serious and the world goes on. My neighbor across the street and I are the only two people on the street for 800 meters on either side who are subscribed to Mediacom and it was funny that he was on my utility pole, but he was servicing the house across the street. If it continues, I'll go ahead and get a service called. But the next day, the system had fallen out again. Then everything had come up and worked all right. So, I had to reboot the router and I had to reboot the modem. But I noticed that for the last three days, the media truck was out there working on the pole then I found that in the morning, when I came down to start the day, nothing was working. Other than that, we're locked in with Mediacom because they're the only one that comes up to our section of the world as we're out in the boondocks. I'll give them another month to clear the system and see if they give me the credit. That was fine but I was looking for a credit for May, June, July, August, September, October, November, and December. I got the bill the day before yesterday for this month and I saw that there was a $9.02 reduction. So, I talked to the girl and she said she'd have to turn it in for a review into a committee and the committee would decide whether or not I'd get the credit. I was being billed $10 a month off until that point in time between May and December. So, I pulled the rest of the bills going back through May and sure enough, the tech never returned the equipment in and never reported what happened. I saw there was a charge for the 360 for $10. Then, last month, I looked at my bill and it jumped to $20. Other than that, we have been getting good service with them. If they do, then I'll start looking at my own well channels. I'll stick with them until they get too high. So, I just let that roll because I can't get it back now. We still pay for it and they got it straight. I asked them to reimburse me and nothing like that. My TVBD went up six months ago and my channels, whatever is paid off for a week or two. How far else are they gonna go? We thought we had a set price. My bill was 181, now, it will jump up to 195. You get one step ahead, they put you two steps back. They keep using this Coronavirus to raise everything. Also, Mediacom didn’t keep my price at the same price. And for us to have them many channels, I should have access more to the channels than I have. We had dropped it down to 1,000, and we wanted to get all of the channels that I wanted to get. ![]() But when I set up a new appointment, they explained to me what had happened.īecause we get a bunch of channels, I just couldn't pick particular ones off I hated. When I called back, they said I cancelled it. They set up an appointment, but they wouldn't show up. I told them, if they didn't fix my service, I’m gonna have to move their pole out of my yard. At one time, they called and I was a little upset. She said, “My insurance won't cover you." Somebody came and she took care of things. But she said she got to call somebody to help her get the ladder off the truck. Her ladder was hanging on her truck, so she couldn't get it. She said she had to do something with one of the lines. The best person that I had to deal with was an individual that I thought would be hard to deal with. What do you think?” I said, “Yes, thank you very much.” I was never really displeased with anything in the interactions.Ī couple of their representatives lack a few communication skills though. They had gone through the history of the system and they were telling me, “We see this. In about seven hours, corporate actually called. I said, “Here's the old corporate line.” They asked for my number and said they'd have corporate call me. I called and I had some complaints about some of the services, they said I'd have to talk to corporate. Once all of our services started speaking the same language, things started to work a little better. Then they started doing some things with Xtream. But I went on because I didn't have any other options. When they started going through the transition from one service to another, it would always break down and I'd have a problem. ![]()
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